Privacy Policy
Who we are
This website is operated by QORPAMIL MARKETING LTD, trading as Pawlore, registered in England and Wales (Company No. 17537754), registered office Office 2140, 85 Dunstall Hill, Wolverhampton, WV6 0SR, United Kingdom ("Pawlore", "we", "us"). We are the data controller for personal data collected through this website. Contact: hello@pawloreshop.com or +44 7537 183134.
What we collect
- Order details: name, delivery and billing address, email, phone number and order history.
- Personalisation content: pet names, photos, paw or nose prints and engraving text you send us.
- Payment data: processed securely by our payment provider. We never see or store your full card details.
- Technical data: IP address, device and browser information, and how you use our site (via cookies and similar technologies).
Why we use it (lawful basis)
- To process and deliver your order and provide customer service (contract).
- To prevent fraud and keep our site secure (legitimate interests).
- To meet tax and accounting obligations (legal obligation).
- To send marketing emails, only if you have opted in (consent). You can unsubscribe at any time.
Your photos
Photos and prints you send are used only to make your order. We will never use them in our marketing without your explicit permission. They are deleted within 90 days of your order being completed unless you ask us to keep them for a future order.
Sharing
We share data only with service providers who help us run the shop (payment processing, hosting, email, delivery partners such as Royal Mail) and only as needed. Some providers may process data outside the UK; where they do, appropriate safeguards (such as UK International Data Transfer Agreements) are in place.
How long we keep it
Order records are kept for 6 years for tax purposes. Marketing data is kept until you unsubscribe.
Your rights
Under UK GDPR and the Data Protection Act 2018 you have the right to access, correct, delete, restrict or object to the processing of your personal data, and to data portability. Email hello@pawloreshop.com to exercise them. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).
Cookies
We use essential cookies to run the shop and basket, and, with your consent where required, analytics and advertising cookies to improve our site and measure campaigns.