Delivery Policy
Where we deliver
We currently deliver to addresses in the United Kingdom only (England, Scotland, Wales and Northern Ireland). Some Highlands, Islands and BFPO addresses may take 1–2 extra working days.
Making time
Every Pawlore item is made to order. Once we've received and confirmed your personalisation details, items are made within 2–4 working days. Custom Pet Portraits are made once you've approved your digital proof.
Delivery options
- Free Royal Mail Tracked 48: free on every order, delivered 2–3 working days after dispatch.
- Royal Mail Tracked 24 (Express): £4.95, priority making and delivery the next working day after dispatch.
Working days are Monday to Friday, excluding UK bank holidays. Delivery times are estimates and are not guaranteed.
Tracking
As soon as your order is dispatched we'll email you a tracking link.
Lost or delayed parcels
If your parcel hasn't arrived within 10 working days of dispatch, please contact us at hello@pawloreshop.com or +44 7537 183134 and we'll investigate with Royal Mail and, if it's lost, remake or refund it at no cost.
Wrong address
Please check your delivery address carefully at checkout. We can't be responsible for parcels sent to an incorrect address provided by the customer, but we'll always do our best to help.